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1. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: affect them. Unfortunately, for some customers exercising those rights, their mindset can lead. ... Management Unit Procedure. • Customers’ rights will be observed. • By taking control of interactions with customer, they can separate the way they

   by Carol Dellit

2. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Unreasonable customer conduct will be dealt with under the Unreasonable Customer Conduct Policy.

3. Annual Plan

   ipswich.qld.gov.au/about_council/media/corporate_publications/annual-plan Cached Explore

   27 Jun 2024: See the full Annual Plan 2024-2025. The 2024-2025 Annual Plan highlights the key initiatives, projects and services that are prioritised and funded for the year that contribute toward achieving ... The Annual Performance Plan is the mechanism for council

4. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: Council receives a high volume of interactions with residents and other customers, recording almost 16,000 customer service calls in June, more than 1,300 face-to-face interactions, about ... The quality assurance results are included in the latest

5. Community Panel

   ipswich.qld.gov.au/live/our-community/community_engagement/community-panel Cached Explore

   14 Aug 2023: One of the ways council engages with the community on shaping the future of Ipswich is through the community panel. The panel is a modern form of community engagement which is more flexible and inclusive than the previous Community Reference Group

6. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: IPSWICH CITY COUNCIL. CUSTOMER CHARTERPutting our customers at the centre of everything we do. ... Council is committed to keeping our customers informed until a resolution is achieved.

7. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Ipswich City Council Library Service Policy. Reference:. • Managing Unreasonable Complainant Conduct Practice Manual, 2012, 2nd Edition (NSW Ombudsman). ... Having the customer removed from Council premises (which may include security/ Police

   by Amber van Sloten

8. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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   29 Jan 2024: at the Customers cost, and/or a fee may apply as per clause 3. ... Any costs incurred by the Contractor or Council due to non-compliance by the Customer with these Terms as reasonably determined by Council will be at the Customers expense.

9. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: Council’s customers, including residents, ratepayers, businesses, community groups, and contractors will start seeing the charter displayed at customer service touchpoints throughout the city and are encouraged to provide feedback if ... Community,

10. Previous Council Meetings

    ipswich.qld.gov.au/about_council/its-your-council/know-your-council/committees-and-meetings/previous-council-meetings Cached Explore

    13 Sep 2022: Report an issue. Popular links Show. About Council Show. Report an Issue.

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