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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: ̃ Reduced customer effort. IMPACT THIS WILL HAVE. ̃ Customers – will be informed of services we provide, will receive timely updates on requests, and will know where to find relevant, accurate, ... To ensure the customer is the focus across all areas

2. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... We are committed to delivering the right services by actively connecting with our customers, meeting their expectations and making a difference now and into the future.

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: Management Unit Procedure. • Customers’ rights will be observed. • By taking control of interactions with customer, they can separate the way they manage. ... Empathising, acknowledging the customer’s emotions and point of view (without.

   by Carol Dellit

4. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: Management Unit Procedure. • Customers’ rights will be observed. • By taking control of interactions with customer, they can separate the way they manage. ... Empathising, acknowledging the customer’s emotions and point of view (without.

   by Carol Dellit

5. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: with seamless and connected customer experiences. Customer Service Policy. Page 2 of 4. ... Council also has an expectation that its customers reciprocate this level of behaviour to cement a mutually respectful interaction that allows Council to provide

   by Amber van Sloten

6. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: with seamless and connected customer experiences. Customer Service Policy. Page 2 of 4. ... Council also has an expectation that its customers reciprocate this level of behaviour to cement a mutually respectful interaction that allows Council to provide

   by Amber van Sloten

7. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: Council receives a high volume of interactions with residents and other customers, recording almost 16,000 customer service calls in June, more than 1,300 face-to-face interactions, about ... To view council’s new Customer Charter, visit Ipswich.qld.gov

8. Chartering a better way forward for serving Ipswich

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/chartering-a-better-way-forward-for-serving-ipswich Cached Explore

   10 Aug 2023: Ipswich Mayor Teresa Harding said the charter places council’s customers at the centre of everything the organisation does. ... To view Council’s new Customer Charter, visit Ipswich.qld.gov.au/customercharter.

9. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: IPSWICH CITY COUNCIL. CUSTOMER CHARTERPutting our customers at the centre of everything we do. ... CARE. Our commitment to you We are committed to delivering the right services by actively connecting with our customers, meeting their expectations, and

10. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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    29 Jan 2024: at the Customers cost, and/or a fee may apply as per clause 3. ... Any costs incurred by the Contractor or Council due to non-compliance by the Customer with these Terms as reasonably determined by Council will be at the Customers expense.

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