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1. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: Page 1 of 38. Unreasonable Customer Conduct Management. – Complaints Management Unit Procedure. ... the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints.

   by Carol Dellit

2. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: required. Complaints will be received and recorded by the CMU. The complaint matter will be assigned to a Customer Liaison Officer (CLO) in the CMU and will be investigated with the ... PO Box 15031, CITY EAST QLD 4002. Human Rights Complaint. An

   by Angela Harms

3. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Public Interest Disclosures and Human Rights complaints are not managed under this procedure and officers dealing with those complaint types should refer to the relevant policies and procedures. ... Unreasonable Customer Conduct Policy and Procedure; and.

   by Carol Dellit

4. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   23 Jul 2024: unreasonable arguments. unreasonable behaviours. Identifying customer conduct in terms of behaviours assists council, councillors and its officers to avoid labelling customers and subsequently treating them as a label (e.g. ... More information on how

5. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: Paying close attention and having good awareness is critical to understanding customers behaviours, needs and frustrations helping to prioritise improvements in customer journeys. ... To ensure the customer is the focus across all areas of the

6. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Council will consider the individual circumstances of unreasonable customer conduct (UCC) and provide reasonable and proportionate responses that are designed to manage the impacts of the conduct as well as resolve ... Public Interest Disclosure Act 2010.

   by Amber van Sloten

7. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/257684/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   29 May 2024: Council will consider the individual circumstances of unreasonable customer conduct (UCC) and provide reasonable and proportionate responses that are designed to manage the impacts of the conduct as well as resolve ... Public Interest Disclosure Act 2010.

   by Amber van Sloten

8. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Therefore, complaints are to be managed in accordance with Council’s Complaints Management Procedure (procedure) that covers each complaint type under this policy, and which sets out the processes for receiving, ... Unreasonable Customer Conduct Policy.

   by Amber van Sloten

9. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

10. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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    10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

    by Amber van Sloten

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