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1. Council Policies

   ipswich.qld.gov.au/about_council/media/corporate_publications/council-policies Cached Explore

   22 Dec 2020: Policies are subject to regular review. For more information regarding Ipswich City Council Policies phone (07) 3810 6666. ... Policy. Report an issue. Popular links Show. About Council Show. Report an Issue.

2. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Categories of conduct Guidelines of what the conduct may involve. Unreasonable Persistence Unreasonable persistence is continued and unrelenting conduct by a customer/complainant that has a disproportionate and unreasonable impact on ... Unreasonable

   by Amber van Sloten

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/257683/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints. ... Unreasonable arguments. • Unreasonable behaviours. Page 14 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management

   by Carol Dellit

4. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints. ... Unreasonable arguments. • Unreasonable behaviours. Page 14 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management

   by Carol Dellit

5. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: 23. 13. Unreasonable complainant conduct. 23. 14. Responding to and closing a complaint. ... PO Box 15031, CITY EAST QLD 4002. Human Rights Complaint. An employee can make a human rights complaint in accordance with the relevant complaints management

   by Angela Harms

6. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Unreasonable Customer Conduct Policy and Procedure; and. • the Complaints Management Unit (CMU). ... Unreasonable Customer Conduct Policy. Review of Penalty Infringement Notices and Property Clearing Charges Policy.

   by Carol Dellit

7. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Council staff managing complaints are expected to treat complainants with courtesy and respect. ... Unreasonable Customer Conduct Policy. • Unreasonable Customer Conduct Procedure. • Human Rights Policy. •

   by Amber van Sloten

8. Customer Feedback Information

   ipswich.qld.gov.au/about_council/contact-council/customer-feedback-information Cached Explore

   23 Jul 2024: Unreasonable Customer Conduct - UCC. Council defines a customer as a person who is a customer, complainant, constituent or member of the public using or attending council facilities. ... More information on how council will manage UCC can be found in the

9. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

   by Amber van Sloten

10. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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    10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

    by Amber van Sloten

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