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1. Approved: 30 June 2021 Approver: General Manager (Corporate Services) ... (PDF, 636k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0020/216074/Complaints-Management-Framework.pdf Explore

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   22 Feb 2022: Customer complaints when they are first brought to the attention of Council, in the majority of cases the complaint will be managed as a Request for Service, as the customer will ... 9. How customer complaints may be made. 9.1 Customer information and

   by Angela Harms

2. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0004/257683/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: was handled or its outcome. We call this unreasonable customer conduct (UCC). ... the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints.

   by Carol Dellit

3. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: was handled or its outcome. We call this unreasonable customer conduct (UCC). ... the management of UCC. Page 9 of 38. IPSWICH CITY COUNCIL | Unreasonable Customer Conduct Management – Complaints.

   by Carol Dellit

4. Page 1 of 22 Complaints Management Procedure Table of ... (PDF, 418k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0007/223936/Complaints-Management-Procedure.pdf Explore

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   20 Dec 2023: Unreasonable Customer Conduct Policy and Procedure; and. • the Complaints Management Unit (CMU). ... Unreasonable Customer Conduct Policy. Review of Penalty Infringement Notices and Property Clearing Charges Policy.

   by Carol Dellit

5. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: HOW WILL WE KNOW WE ARE IMPROVING? ̃ Customers will be able to give feedback easily on key services, interactions and journeys. ... IMPACT THIS WILL HAVE. ̃ Customers – will be confident feedback will be heard and acted upon.

6. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   24 May 2022: Council will consider the individual circumstances of unreasonable customer conduct (UCC) and provide reasonable and proportionate responses that are designed to manage the impacts of the conduct as well as resolve ... Public Interest Disclosure Act 2010.

   by Amber van Sloten

7. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0005/257684/Unreasonable-Customer-Conduct-Policy.pdf Explore

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   29 May 2024: Council will consider the individual circumstances of unreasonable customer conduct (UCC) and provide reasonable and proportionate responses that are designed to manage the impacts of the conduct as well as resolve ... Public Interest Disclosure Act 2010.

   by Amber van Sloten

8. Page 1 of 7 Version Control and Objective ID ... (PDF, 455k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0011/85961/Complaints-Management-Policy.pdf Explore

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   20 Dec 2023: Council seeks to be “complaints friendly” and encourages feedback to assist with improving its business and customer service processes. ... Unreasonable Customer Conduct Policy. • Unreasonable Customer Conduct Procedure. • Human Rights Policy.

   by Amber van Sloten

9. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Unreasonable customer conduct will be dealt with under the Unreasonable Customer Conduct Policy.

10. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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    10 Jul 2023: In the event that an interaction falls below Council’s expectation, the guidelines as set out in Council’s Unreasonable Customer Conduct Policy will be implemented. ... Unreasonable Customer Conduct Policy. • Good Governance Policy. • Ipswich

    by Amber van Sloten

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