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1. Customer Experience StrategyIpswich City Council YEARS 1–3 Approval date ... (PDF, 3553k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0010/236548/CustomerExperience_StrategyDoc_A4_WEB.pdf Explore

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   17 Mar 2023: CX OVERVIEW. CX VISION. We listen, we care, we deliver great everyday experiences – every day. ... Customer Experience (CX) is influenced by every interaction a customer, whether a resident, visitor or a business, has with council.

2. Customer Charter

   ipswich.qld.gov.au/about_council/media/corporate_publications/customer-charter Cached Explore

   15 Aug 2023: Our Customer Charter. Putting our customers at the centre of everything we do. ... Our Customer Charter outlines our commitment to provide professional and seamless services to our community.

3. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/244053/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: The core principles of this Policy align with our Customer Experience Vision: “We listen, we care, and we deliver great everyday experiences – every day”. ... with seamless and connected customer experiences. Customer Service Policy. Page 2 of 4.

   by Amber van Sloten

4. Page 1 of 4 Version Control and Objective ID ... (PDF, 371k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0003/85971/Customer-Service-Policy.pdf Explore

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   10 Jul 2023: The core principles of this Policy align with our Customer Experience Vision: “We listen, we care, and we deliver great everyday experiences – every day”. ... with seamless and connected customer experiences. Customer Service Policy. Page 2 of 4.

   by Amber van Sloten

5. IPSWICH CITY COUNCIL CUSTOMER CHARTERPutting our customers at the ... (PDF, 306k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0009/243891/ICC_Customer_Charter_2023.pdf Explore

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   25 Jul 2023: IPSWICH CITY COUNCIL. CUSTOMER CHARTERPutting our customers at the centre of everything we do. ... Our Customer Charter outlines our commitment to provide professional and seamless services to our community.

6. Ipswich City Council exceeds customer service benchmark

   ipswich.qld.gov.au/about_council/media/media-releases/articles/2023/ipswich-city-council-exceeds-customer-service-benchmark Cached Explore

   13 Sep 2023: In August, council launched its Customer Charter outlining an ongoing commitment to providing professional and seamless services to the community. ... To view council’s new Customer Charter, visit Ipswich.qld.gov.au/customercharter.

7. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0015/250170/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   19 Jan 2024: of future interactions. Council has provisions under its Customer Charter, Employee Code of. ... Clearly communicate processes and outcomes. Our Customer Charter in conjunction with Conditions of Entry signage:. •

   by Carol Dellit

8. Page 1 of 38 Unreasonable Customer Conduct Management – ... (PDF, 582k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0006/255948/Unreasonable-Customer-Conduct-Management-Complaints-Management-Unit-Procedure.pdf Explore

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   29 May 2024: of future interactions. Council has provisions under its Customer Charter, Employee Code of. ... Clearly communicate processes and outcomes. Our Customer Charter in conjunction with Conditions of Entry signage:. •

   by Carol Dellit

9. 1. Acceptance 1.1. These Terms and Conditions (Terms) constitute ... (PDF, 39k)

   ipswich.qld.gov.au/__data/assets/pdf_file/0018/250425/ICC_OnDemandKerbside_TCs.pdf Explore

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   29 Jan 2024: at the Customers cost, and/or a fee may apply as per clause 3. ... Any costs incurred by the Contractor or Council due to non-compliance by the Customer with these Terms as reasonably determined by Council will be at the Customers expense.

10. Page 1 of 8 Version Control and Objective ID ... (PDF, 426k)

    ipswich.qld.gov.au/__data/assets/pdf_file/0006/143961/Unreasonable-Customer-Conduct-Policy.pdf Explore

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    24 May 2022: Unreasonable Demands Unreasonable demands are any demands (express or implied) that are made by a customer/complainant that have a disproportionate and unreasonable impact on our organisation, staff, services, time or ... Unreasonable Lack of Cooperation.

    by Amber van Sloten

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