Rate notices are issued quarterly, and payment is required by the specified discount expiry and due date clearly indicated on the notice. To be eligible for the discount, ratepayers must ensure that the net amount displayed on the Rate Notice is received at a Council Office or agency on or before the discount expiry date.
To ensure accurate and timely payment for your property, it is important to use the correct payment Council Customer Reference Number as indicated on your most recent rate notice. This unique identifier helps our system correctly allocate your payment to your property account.
By using the correct Payment Customer Reference Number, you help ensure that your payment is correctly attributed to your property, avoiding any potential issues with your account or loss of discount.
Payment Methods
| Pay rates online using MasterCard or Visa credit card via ePathway On Councils website go to Online Services, select Rates Payments and follow the prompts. |
| BPAY Telephone and Internet Banking Make payment or set up recurring payments from your cheque, savings, debit, credit card or transaction account using biller code 1958 and your payment Council Customer Reference Number (as shown on your rate notice). Please contact your bank or financial institution for further details. |
| Credit Card Payment by Phone Phone 1300 309 270 at any time and follow the prompts. Please ensure you have your payment Council Customer Reference Number (as shown on your rate notice), credit card (MasterCard or Visa) and have a pen ready to write your transaction (receipt) number that will be given at the end of the call. Retain this number for future reference. |
| Paying by Direct Debit This allows your account to be paid automatically from a nominated account.
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| Pay Online with Australia Post Pay your rates through Post Billpay: Pay a bill using biller code 1958 and your Council Customer Reference Number as shown on your rate notice. Refer to the Post Billpay webpage for further information. |
| Mailing Your Payment Please detach the payment slip from your notice and return it together with your cheque. Make cheques payable to Ipswich City Council. Payment should be mailed in sufficient time to allow applicable discounts. |
| Paying in Person Please present your notice to:
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 | Centrepay Deductions If you are receiving a Centrelink payment, Centrelink can transfer money direct to your rate account. Contact Centrelink for more details. |
Frequently Asked Questions
Are my rates subject to GST?
No, rates and charges that appear on your rate notice are exempt from GST.
When is my rate notice due to be paid?
The rate notice amount is payable by the 'Due Date' shown on the front of the rate notice. Provided Council receives your payment on or before this date, discount will be allowed. If rates and other charges are not paid by the due date, the discount will be forfeited, and the total rates will become overdue and subject to interest penalties. Click here for more information on rates issue dates and due dates.